Program Introduction

Kia Vision:
To provide Kia dealers the best program to purchase quality tools and equipment to meet the service requirements of Kia products.

Snap-on Business Solutions Mission Statement:
To provide Kia Dealers with the "Best in Class" tools and service equipment they need to "fix it right the first time," with the speed and follow-up they expect, at low prices, under a Kia program umbrella.

Program Advantages:
The Kia Tool and Equipment Program offers dealer these advantages:

• One-stop shopping for all your service department tool and equipment needs.
• All required and recommended Kia Special Service Tools.
• Equipment specifically selected for its performance on Kia products.
• Convenient billing terms: Parts account or financed through
.. Snap-on Business Solutions.
• Dedicated toll-free phone and fax numbers for all your program orders and inquiries.
• Easy-to-use online catalog.
• Administration by a proven leader in the tool and equipment industry.

Customer Service

Snap-on Business Solutions objective is to help Kia dealers increase the level of customer service satisfaction through a total commitment to quality and value. If you have any questions, concerns, or suggestions, please contact a customer service representative from 7:00 AM until 7:00 PM CST, Monday through Friday by using the toll-free phone number, 1-888-542-1011 , or fax to 1-800-892-9651 . The representatives are happy to assist you in any way they can.

General Information

Catalog:
To view Special Service Tools, click "Online Catalog" and then expand the Tools product tree. To view equipment, click "Online Catalog" and then expand the Equipment product tree. You can purchase from both catalogs and all items will show up under one shopping cart.

How to Find Items:
You can navigate through your equipment program catalog in several ways:

You can locate items using the item search or keyword search. You can also browse the catalog using the category selection. All prices displayed are current.

Assistance in Tool or Equipment Selection: If you need additional assistance, contact Snap-on Business Solutions at 1-888-542-1011. A customer service representative may be able to arrange for an on-site visit by one of our sales representatives.

How to Order

We offer three convenient ways to order, by the online catalog, toll-free phone or by fax:

• To order by the online catalog, use the Online Catalog button on the home page to browse the catalog and select items for purchase. The application    will walk you through the checkout and payment procedures.
• To order by phone, call 1-888-542-1011. Customer service representatives are available from 7:00 AM until 7:00 PM CST, Monday through    Friday.
• To order by fax, copy the fax form from the Forms section, complete the form, and send it to  1-800-892-9651 .


You can also order by mail; complete an order form, and mail it to this address:

Kia Approved Dealer Tool and Equipment Program
C/O Snap-on Business Solutions
2801 - 80th Street
Kenosha, WI 53143

Price Information:
Purchasing through the program offers every day low prices. Current pricing is listed on the product pages of the on-line catalog. If you need pricing assistance or are unable to locate an item you believe is in the program, contact a customer service representative at 1-888-542-1011. We will be happy to provide you with the appropriate information.

For a number of products, such as exhaust systems, on-site assistance from a Regional Manager or product expert may be required or would at least be helpful. Just contact a customer service representative to help you make the arrangements.

Freight Policy:
When not included in the purchase price of the equipment, freight charges are added to the price of the equipment and charged to you. A freight estimate can be provided upon request.

Warranty: The manufacturer of the equipment in this catalog issues its own warranty and performs the obligations under that warranty. Please contact an EQS customer service representative if you need help with coordinating warranty information or service.

Payment Options

Bill To Parts Account:
• This payment option is subject to credit approval upon receipt at Snap-on Business Solutions/Kia.
• Freight, installation charges, and applicable taxes, when not included in the purchased price, are added to the equipment price and included in the amount charged to your Parts Account.
• Cost for installation other than the normal installation is the dealer's responsibility and may not be added to the purchase of the equipment.

Direct Billing from EQS (net term 30 days)

Lease through Snap-on Business Solutions or leasing company of your choice:
All financing decisions must be made when the equipment is ordered. Leasing through Snap-on Business Solutions has these advantages:
• Provides up to 100 percent financing
• Conserves capital
• Offers competitive rates

Terms:

Lease Amount	Maximum Term
$0 to $4,999	N/A
$5,000 to $9,999	60 Months
$10,000 to $49,999	72 Months
$50,000 and over	84 Months

Subject to change without notice.

Requirements (subject to change without notice):
• For equipment items only
• $1.00 buyout at the end
• Proof of insurance needed for leases over $10,000
• Financial statement is required for lease amounts over $50,000
• First and last payments required at time of purchase

Rates:
Call 1-888-542-1011 for a quote.

Delivery, Installation and Training

Delivery of Equipment:

Every effort is made to ensure a timely delivery of your order. Most tool orders will ship within 24 hours. Most equipment will ship directly from the manufacturer and will ship within 72 hours. Some equipment, such as lifts, are built to order and a ship date will be quoted.

Snap-on Business Solutions makes an effort to ensure that, when possible, large equipment (such as special tools storage cabinets) are delivered on trucks equipped with hydraulic tailgates to facilitate unloading. However, unloading of equipment is your responsibility. You should ensure that a fork lift or equivalent is available at time of delivery of the equipment.

UPS Next Day Air and UPS Second Day Air orders must be received by 10:00am Central for same day shipping for product that is in stock. Please note that orders may take 24-48 hours to ship as fulfillment may be subject to our suppliers' cut-off times, processing, and lead-times.

Setup and Installation:
Some equipment in the program requires professional installation. Customer service representatives will advise you of any installation needed, and they can recommend a local installer for most of the equipment in the program. Suppliers in the program will use their factory-trained people or an independent installer that they have trained.

Any installation outside the normal installation required for the equipment (such as moving or installing power sources, air lines, ventilation, drains, or any other form of facility modification) is your responsibility and may not be charged to the dealer's Balance Forward Account.

We can recommend or arrange for local installers for most of the products in this program; please notify a customer service representative if you want help with installation.

Training:
On most major pieces of equipment, the supplier provides training at no additional cost. The training covers controls, safe operation of the equipment, and maintenance requirements.

Some suppliers also provide specialized training. To take advantage of this type of training, contact customer service to learn exactly what the supplier offers, including training schedules, cost, etc.

Tool Safety

Safe tool use is everyone's business, and responsibility. Wearing safety goggles is one of the most important things you can do, especially when working with striking tools or power tools that rotate. The products in this catalog are produced by a wide variety of manufacturers and they all provide good advice on how to use their products safely. We recommend that you read and follow all manufacturer's warnings. Protect yourself and those around you.

Do It Safely! Wear Safety Goggles.
Use the Right Tools. Use the Tool Properly.
Maintain the Tool Regularly. Do It Right!